By what date must the board report its customer service activities each year?

The board is required to report its customer service activities by January 15 each year. This timeline allows adequate time after the close of the calendar year for the board to compile and analyze data regarding customer service performance and feedback. Reporting by this date ensures that stakeholders receive timely information and can review the board's initiatives and any changes or improvements made based on customer interactions and feedback during the preceding year. Timely reports can help in planning for the upcoming year, allowing for adjustments to enhance customer service strategies.